Reference

How lx grup protects your account and your data

When you open an account with us, your information stays private and your funds stay separate from our operating costs.

Account security verified at loginData retention tied to your account statusWithdrawal verification before payoutSupport in English and local languagesDispute resolution within 48 hours
Explore the Lobby Read FAQ
lx grup How lx grup protects your account and your data
HOW TO REACH US

Contact paths for account and legal questions

Your account queries and legal concerns have dedicated routes. We staff support during peak hours in Indonesia and monitor all channels for urgent issues. Email gets you a detailed written record; live chat is faster for urgent wallet or access problems.

Team online

Live Support

Available 09:00–22:00 WIB daily. Chat directly in the lobby under Help, or use the web form on this domain. Response time under 5 minutes during peak hours.

Email Support

Send account, withdrawal or legal questions to [email protected]. We reply within 24 hours with full details and next steps. Include your account ID and the date of the transaction.

Account Settings

Update your contact info, verify your identity, or review your account history anytime in Settings. Changes take effect immediately for future deposits and withdrawals.

DATA & SECURITY PRACTICES

How we handle your information and account access

Your personal data — name, email, phone, payment details — is encrypted during storage and transmission.

Data Encryption

All payment and identity data travels via TLS 1.2+ and is stored in encrypted databases. We do not share your information with third parties outside our payment and compliance partners.

Cookies & Tracking

Session cookies keep you logged in; analytics cookies show us how you navigate the lobby. No tracking outside lxgrup.club. Decline non-essential cookies in your browser without losing account access.

Password Security

Set a strong password at sign-up (12+ characters, mix of letters, numbers, symbols). Change it anytime in Settings. Never share your password or account ID with support staff; we never ask for it.

Two-Factor Verification

Where local law permits, enable optional SMS verification in Settings. A code sent to your phone confirms each login from a new device, adding a second layer of security.

Account Closure & Deletion

Request permanent account closure anytime in Settings. We mark your account as closed immediately; all your data is deleted after two years unless local law requires longer retention.

Rights & Data Requests

You have the right to request a copy of your personal data, correct inaccurate information, or ask us to delete it. File a request via the web form in Help, and we respond within 30 days.

What visitors ask about account rules and data

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you believe your account was compromised, contact live support immediately and provide your account ID and the email on file. We'll freeze the account within minutes and verify your identity before re-enabling it.

We retain your data for two years after account closure for tax, legal, and fraud-prevention reasons. After two years, your information is permanently deleted from our systems. If you withdraw your data before closure, that copy is yours to keep; our retention policy applies only to our records.

Yes. Open the Help menu in the lobby and select 'Data Request'. Fill in the form with your account ID and email. We compile your personal data, transaction history, and device logs into a downloadable file within 30 days. The file is yours to keep and share as you wish.

A withdrawal request is a standard payout from your account balance via DANA, OVO, GoPay or QRIS—we process those within 24 hours. A complaint is a dispute, such as a missing deposit, incorrect balance, or unauthorized activity. File complaints via live support or email; we investigate and respond within 48 hours.

No. Your payment information stays between you and our payment partners (DANA, OVO, GoPay, QRIS). We do not sell, trade, or share your data with advertisers, marketing firms, or other platforms. We may share anonymized data (totals only, no names) with compliance partners where local law requires.

Access depends on local law. If you're in a region where lx grup operates, you can open an account during our onboarding. We verify your location at sign-up and during identity verification. If your region is not supported, the platform will let you know before you complete registration.

Yes. Email and phone number can be updated anytime in Settings. Your legal name and date of birth are fixed for security and compliance—if they need updating, contact support with proof of identity (ID photo or bank statement). We verify the change within one business day.

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