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Terms & Conditions that Put You First

When you open an account with lx grup, you're entering a clear agreement about how deposits work, what happens to your balance, and how we handle your data.

Clear deposit and withdrawal termsAccount security and data handlingYour rights as an account holder

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What Governs Your lx grup Account

lx grup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with lx grup is bound by these terms from the moment you register. They cover how you fund your wallet, how withdrawals are processed, what happens if you breach the agreement, and how disputes are resolved. Where local law permits, these terms apply to

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residents and citizens of Indonesia accessing our platform. We retain the right to update these terms with 30 days' notice posted on this page; continued use after that date means you accept the changes. Your account must belong to you alone — no sharing, no commercial
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use. Funds in your wallet remain yours; we hold them in segregated accounts and process withdrawals within the timeframes listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Terms

Questions about how these terms apply to your account? Our support team is here to walk you through them. You can reach us via live chat during lobby hours, email us a detailed question, or visit our help centre for answers about account rules, eligibility, and your responsibilities as a player.

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of the lobby. Our team responds within minutes during business hours to clarify account terms, payment policies, or withdrawal procedures.

Email Support

Send account or terms-related questions to our support email. Include your account number and the specific term you want explained. We reply within 24 hours on weekdays.

Help Centre Articles

Browse our in-app help section for answers about account setup, deposit holds, withdrawal verification, and dispute resolution. Articles update as terms change.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

These terms include promises about how we handle your personal information, fund your account securely, and keep your login details safe.

Data Encryption

All transactions, login credentials, and payment details are encrypted using TLS 1.2 or higher. Your data is never stored in plain text on our servers.

Identity Verification

Before your first withdrawal, we verify your identity using your Indonesian ID. This protects your account and ensures funds go to the right person. Re-verification may be requested for large withdrawals.

Withdrawal Holds

Withdrawals via DANA, OVO, GoPay and QRIS from Denpasar are processed within 1–2 hours once verification is complete. Holds may occur if unusual activity is detected; we notify you immediately.

Data Retention

We keep your account data for the duration of your membership. After account closure, records are retained for 5 years for dispute resolution and regulatory compliance.

Cookie Policy

We use essential cookies for login and session management, and analytics cookies to improve the platform. Non-essential cookies require your consent; you can disable them in your browser settings.

Request Your Data

Email support with your account number and ID photo to request a copy of all data we hold about you. We'll respond within 15 days with a downloadable file.

Terms & Conditions FAQs

Real questions from real account holders about what our terms mean and how they affect you.

Account violations—such as sharing your login, attempting fraud, or using automated tools—can result in account suspension or permanent closure. We'll email you with details and a chance to respond. Funds remain yours and will be returned via your deposit method if the account is closed without breach.

Yes. If a withdrawal fails or a deposit is charged twice, contact support within 30 days with your transaction ID and a description of the issue. We investigate and respond within 10 business days. Disputes older than 90 days are harder to reverse due to payment-processor limits.

Account eligibility depends on local law where you reside. You must be an adult in your jurisdiction, a resident or citizen of Indonesia, and you cannot have an existing lx grup account. We verify identity before first withdrawal using your ID card.

No, these terms apply to all accounts. However, you can close your account anytime via the settings menu; any balance is returned to your deposit method within 3–5 business days. You cannot modify the terms, but you can opt out by closing.

Your account remains active and your balance is safe. We do not charge inactivity fees. If you forget your password after a long absence, use the password-reset link on the login page or contact support.

We use your location to verify you are in a supported region and to comply with local law. Location data is encrypted and never sold. You can disable location sharing in your device settings, but you may be unable to access certain features.

In the unlikely event of platform closure, we will notify you 60 days in advance. Your balance will be returned to your registered payment method. We maintain insurance and segregated accounts to ensure your funds are always protected.

Terms & Conditions that Put You First

How to Contact Us About Your Terms

Live Chat Support

Email Support

Help Centre Articles

How We Protect Your Account and Data

Data Encryption

Identity Verification

Withdrawal Holds

Data Retention

Cookie Policy

Request Your Data

Terms & Conditions FAQs

01 What happens if I break these terms?

02 Can I dispute a transaction or withdrawal?

03 Who can open an account with lx grup?

04 Can I change or cancel these terms myself?

05 What happens to my account if I don't log in for a year?

06 How do you use my location data?

07 What if lx grup changes or shuts down?

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