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How we protect what you share with lx grup

When you open an account with us, your personal details and gameplay history stay private and secure.

Account encryption across all devicesDANA, OVO, GoPay, QRIS payment securityClear data-handling practices
lx grup How we protect what you share with lx grup
REACH US ANYTIME

Contact us about your privacy

Team online

Live Chat

Open the chat bubble in your account lobby anytime and ask about your data, how we use it, or request a download of everything we hold on file.

Email Support

Send privacy questions to [email protected] and we'll reply within 48 hours with a full answer and any documents you've asked for.

Account Settings

Go to Settings > Privacy in your account to review what we've stored, update your preferences, or request deletion of data no longer needed.

SECURITY & TRANSPARENCY

How we keep your account safe

Data Encryption

Every deposit via DANA, OVO, GoPay or QRIS, every withdrawal, and every login is encrypted with SSL/TLS so no one but you and us can see it.

Access & Verification

You verify your identity when you open an account and again when you request a withdrawal over a certain amount. This happens in real time inside your lobby.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment method. You can clear them in your browser settings anytime.

Data Retention

We hold your game history for 30 days; account and payment records for 7 years as required by law; and deleted accounts are wiped within 90 days of your request.

Account Security

You set your own password, and we recommend a 12+ character mix of letters, numbers and symbols. Enable two-factor authentication in Settings for extra protection.

Policy Changes

If we update this policy, we'll email you with 14 days' notice and post the new version here. Your continued use means you accept the updated terms.

Privacy questions answered

Yes. Go to Settings > Privacy > Download My Data and we'll email you a complete file within 48 hours. It includes your account history, game logs, deposits, withdrawals, and any notes from our support team.

We keep deposit and withdrawal records (and the payment method used) for 7 years for anti-money-laundering and tax compliance. Your actual DANA, OVO, GoPay or QRIS account details are never stored on our servers after the transaction clears.

We deactivate your account immediately and delete personal data (name, email, phone) within 90 days. Game history and payment records are kept for legal reasons but are no longer linked to your identity.

We share only what's necessary with game studios (your chosen nickname and game activity) and with payment processors (to verify your DANA, OVO, GoPay or QRIS deposit or payout). We never sell your data to third parties or marketers.

Click the unsubscribe link in any email we send, or go to Settings > Communication and turn off marketing messages. You'll still receive critical account alerts like logins, withdrawals, and policy changes.

Yes. Mobile and desktop use the same encryption. Whether you're on WiFi or mobile data, your session is protected. We recommend using app updates; they include the latest security patches.

Contact our live chat or email [email protected] immediately. We'll freeze your account, investigate the breach, and guide you through password reset and two-factor setup within 2 hours of your report.